Política de reembolso

We are committed to ensuring your satisfaction with every purchase. To facilitate a smooth return process, please review the following policy guidelines carefully.

Eligibility for Returns

To qualify for a return, items must meet specific condition requirements. The product must be unused and maintained in the exact same condition as when it was received. Additionally, the item must be returned in its original packaging. Please ensure that all tags, labels, and protective materials are intact.

Return Timeframe

You have 30 days from the date of receipt to initiate a return request. Requests submitted after this period may not be accepted. We recommend inspecting your order promptly upon delivery to address any concerns within this window.

How to Initiate a Return

To begin the return process, please send an email to costly.starlit-72@icloud.com. In your message, include your order number and the reason for the return. Please note: You must email us to obtain the correct return shipping address and further instructions. Do not ship items back without receiving this information, as packages sent to unauthorized addresses cannot be processed.

Refund Processing

Once we receive your returned item and verify that it meets the eligibility criteria, we will proceed with your refund. The refund will be processed within 7-14 business days. The time it takes for the funds to appear in your account may vary depending on your payment provider.

If you have any questions or require assistance regarding your return, please do not hesitate to contact our customer support team at the email address provided above.